All Systems Operational

Scheduled Maintenance

Taegis Datasource-Assets Database Upgrade and Maintenance in all Environments Mar 17, 2026 14:00-15:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 2026 - 14:50 EDT
Scheduled - The Taegis Datasource-Assets database, in all environments, may have intermittent delays and/or outages while maintenance and upgrades are performed.
Mar 10, 2026 - 14:40 EDT
Mar 14, 2026

No incidents reported today.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026
Delayed customer service responses from @secureworks tagging in case comments in all environments
Resolved - This incident has been resolved.
Mar 10, 14:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 09:20 EDT
Update - Assigning via the "Assignee" field may also be affected. Team is still working toward a solution.
Mar 9, 11:35 EDT
Investigating - We are currently experiencing Zendesk ticket creation from @secureworks comments. Users may have delayed responses to inquires during this time. We are working to correct the situation.
Mar 9, 11:11 EDT
Mar 9, 2026
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Taegis Advanced Search Maintenance in all Environments
Completed - The scheduled maintenance has been completed.
Mar 6, 15:12 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 13:30 EST
Scheduled - We will updating Taegis advanced search for detections in all environments. Taegis users may experience intermittent detection search outages or delays during this time.
Mar 5, 17:42 EST
Mar 5, 2026
Foxtrot: Assets Database Scaling
Completed - The scheduled maintenance completed successfully.
Mar 5, 15:04 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 14:00 EST
Scheduled - Scheduled Maintenance: Assets Database Scaling - Foxtrot

We will be performing planned maintenance on the Assets API database in the foxtrot production environment to increase database capacity. During the scaling operation, expect a brief interruption (approximately 30 seconds) to the following functions:

* Agent/Endpoint tagging
* Updates of Sophos, Redcloak, and other third party endpoints (including Crowdstrike)

The following will not be affected:
* Taegis endpoint records (except tagging function)
* All other Taegis platform services, dataflow and data.

Services will recover automatically once the scaling completes. No customer action is required.
Mar 4, 14:42 EST
Noisy Tactic Graphs Rule
Resolved - This incident has been resolved.
Mar 5, 08:40 EST
Monitoring - We are aware of a Tactic Graphs rule (multipleuasessions:9ad0d0a6-a99a-11f0-9000-7261c747c745) that has caused an increased detection volume. At this time, the rule has been disabled and will be evaluated for further tuning.
Mar 4, 16:09 EST
Mar 4, 2026
Mar 3, 2026
All Environments: Tenants Maintenance March 3rd
Completed - The scheduled maintenance has been completed.
Mar 3, 16:22 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 16:00 EST
Scheduled - We will be performing scheduled maintenance on our tenants APIs on March 3rd, 2026 at 4PM EDT ( 2100 UTC ). There may be brief interruptions when navigating the UI. No customer action is required.
Feb 27, 17:38 EST
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

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