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All Systems Operational
Past Incidents
Jul 27, 2024
No incidents reported today.
Jul 26, 2024
No incidents reported.
Jul 25, 2024
Resolved -
The issue has been resolved.
Jul 25, 12:20 EDT
Jul 25, 12:20 EDT
Investigating -
We are currently investigating an issue with a delay in attaching alerts to investigations. Alerts are still being generated normally.
Jul 25, 11:52 EDT
Jul 25, 11:52 EDT
Jul 24, 2024
Resolved -
This incident has been resolved.
Jul 24, 09:26 EDT
Jul 24, 09:26 EDT
Update -
Update: CrowdStrike Incident Summary and Recommended Actions
On July 18, 2024, CrowdStrike deployed an update to CrowdStrike Falcon, triggering outages across a large number of Windows computers globally. This was not a cyber incident. While only customers of CrowdStrike have been directly affected by this outage, it’s had a widespread impact on global infrastructure and operations.
Secureworks is up and running: We can confirm that we have not been impacted by this event and our systems continue to operate as normal.
If you have been impacted by this outage, we are committed to ensuring your data and operations remain secure while you focus on CrowdStrike’s recommended recovery. As you concentrate on your business operations, we are committed to ensuring your data and those operations remain secure, including 24/7 threat detection, investigation, and response for our Taegis™ ManagedXDR customers, rapid response for all customers, and continued open support of our Taegis XDR Platform. Our commitment to protecting your business remains unwavering, and we are here to support you every step of the way, including thoughtful decisions about how to build cyber resiliency in your security strategy.
If you have not been directly impacted by this outage, we recommend that you coordinate with your critical business vendors to determine any potential 3rd party impact.
Lastly, threat actors often exploit chaotic situations to launch phishing campaigns, preying on the confusion and urgency that arise during such times. While we ensure your data and operations remain secure, we also recommend you educate your teams on the heightened risks of CrowdStrike-related phishing attacks and other forms of social engineering during this time.
We will keep continue to keep you informed on our Taegis XDR Status Update Page with regular updates on the status of this event, ensuring transparency and peace of mind.
Thank you for placing your trust in Secureworks.
Jul 19, 17:06 EDT
On July 18, 2024, CrowdStrike deployed an update to CrowdStrike Falcon, triggering outages across a large number of Windows computers globally. This was not a cyber incident. While only customers of CrowdStrike have been directly affected by this outage, it’s had a widespread impact on global infrastructure and operations.
Secureworks is up and running: We can confirm that we have not been impacted by this event and our systems continue to operate as normal.
If you have been impacted by this outage, we are committed to ensuring your data and operations remain secure while you focus on CrowdStrike’s recommended recovery. As you concentrate on your business operations, we are committed to ensuring your data and those operations remain secure, including 24/7 threat detection, investigation, and response for our Taegis™ ManagedXDR customers, rapid response for all customers, and continued open support of our Taegis XDR Platform. Our commitment to protecting your business remains unwavering, and we are here to support you every step of the way, including thoughtful decisions about how to build cyber resiliency in your security strategy.
If you have not been directly impacted by this outage, we recommend that you coordinate with your critical business vendors to determine any potential 3rd party impact.
Lastly, threat actors often exploit chaotic situations to launch phishing campaigns, preying on the confusion and urgency that arise during such times. While we ensure your data and operations remain secure, we also recommend you educate your teams on the heightened risks of CrowdStrike-related phishing attacks and other forms of social engineering during this time.
We will keep continue to keep you informed on our Taegis XDR Status Update Page with regular updates on the status of this event, ensuring transparency and peace of mind.
Thank you for placing your trust in Secureworks.
Jul 19, 17:06 EDT
Monitoring -
Crowdstrike is rolling out a fix. Taegis was not directly affected.
Jul 19, 09:24 EDT
Jul 19, 09:24 EDT
Jul 23, 2024
No incidents reported.
Jul 22, 2024
No incidents reported.
Jul 21, 2024
No incidents reported.
Jul 20, 2024
No incidents reported.
Jul 19, 2024
Resolved -
CrowdStrike has deployed a fix
Jul 19, 09:06 EDT
Jul 19, 09:06 EDT
Update -
Crowdstrike has identified the issue and is rolling out a fix.
Jul 19, 09:05 EDT
Jul 19, 09:05 EDT
Monitoring -
A recent update to Crowdstrike Falcon on Windows is causing widespread infrastructure issues. Both Crowdstrike and Microsoft are working on a fix.
Jul 19, 04:27 EDT
Jul 19, 04:27 EDT
Jul 18, 2024
Resolved -
This incident has been resolved.
Jul 18, 12:04 EDT
Jul 18, 12:04 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 18, 11:51 EDT
Jul 18, 11:51 EDT
Investigating -
We are currently investigating an issue that is causing playbooks triggered by alerts to be delayed.
Jul 18, 10:13 EDT
Jul 18, 10:13 EDT
Jul 17, 2024
Resolved -
This incident has been resolved.
Jul 17, 18:50 EDT
Jul 17, 18:50 EDT
Update -
We are no longer seeing delays but are continuing to monitor.
Jul 17, 18:43 EDT
Jul 17, 18:43 EDT
Monitoring -
We are seeing improvements in alerts generation in most production environments. We will continue to monitor the situation.
Jul 17, 16:30 EDT
Jul 17, 16:30 EDT
Investigating -
We are noticing continued delays in alerts generation in some production environments. We are actively investigating.
Jul 17, 14:04 EDT
Jul 17, 14:04 EDT
Resolved -
This incident has been resolved.
Jul 17, 10:25 EDT
Jul 17, 10:25 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 17, 10:20 EDT
Jul 17, 10:20 EDT
Investigating -
All environments may experience a delay in alerts generation. We are actively trouble shooting the issue.
Jul 17, 10:07 EDT
Jul 17, 10:07 EDT
Jul 16, 2024
No incidents reported.
Jul 15, 2024
No incidents reported.
Jul 14, 2024
No incidents reported.
Jul 13, 2024
No incidents reported.