Triage of certain Taegis MDR alerts may be delayed

Incident Report for Taegis XDR

Resolved

All delays have been resolved.
Posted May 27, 2026 - 10:35 EDT

Update

Triage backlog for a small subset of Taegis MDR customers is currently being worked through
Posted May 27, 2026 - 07:20 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 27, 2026 - 07:15 EDT

Investigating

A small subset of Taegis MDR customers may have triage delayed, we are currently investigating the issue
Posted May 27, 2026 - 06:55 EDT