Delayed customer service responses from @secureworks tagging in case comments in all environments

Incident Report for Taegis XDR

Resolved

This incident has been resolved.

Posted Mar 10, 2026 - 14:36 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 10, 2026 - 09:20 EDT

Update

Assigning via the "Assignee" field may also be affected. Team is still working toward a solution.

Posted Mar 09, 2026 - 11:35 EDT

Investigating

We are currently experiencing Zendesk ticket creation from @secureworks comments. Users may have delayed responses to inquires during this time. We are working to correct the situation.

Posted Mar 09, 2026 - 11:11 EDT